Exchange and return policy
Look, your satisfaction is our goal
In order to ensure your safety, the Shopify store does not allow the return or exchange of cosmetic products, cosmetics, care products and perfume products, even if they are in their original condition.
Except for products that arrive to you damaged only.
You can also return hardware products, provided that the replaced / retrieved product is in its original condition and in its original packaging and has not been used, opened, or changed the packaging features of the product as it was received from the Shofi store.
Q: Is there a return fee?
When returning an intact, undamaged product, that is, in its original condition, the customer will bear the fees according to the return cost of the shipping company, and it will be deducted from the value of the returned product, as well as the cost of payment upon receipt, if any.
Either when the damaged product is returned, the Showfy store will bear the full fees.
Q: How can I replace/return a damaged product?
A: Our comrades in customer service will be happy to serve you about this via customer service through the following channels:
- Instant messaging available in the "Shoofi Store" applications or website
- By communicating via WhatsApp or calling the number ( 009665555659216 )
- By writing to us on the following e-mail: [email protected] m
Q: How long is the allowed period for replacing/returning a damaged product?
A: You can replace / return the damaged product within 7 days of the purchase process.
Q: How long does the process of replacing/returning a damaged product take?
A: In the Shofi store, we work hard to satisfy you. The exchange / return process may take 10 working days.
Q: In the process of returning, how do I get a refund?
A: The amount will be refunded after the damaged product reaches us and its condition is verified, and then the amount is transferred to your wallet or bank account.
Q: In the replacement process, what are the steps taken in this regard?
A: When you wish to replace the damaged product, and choose the alternative product, we ask you to contact customer service, who in turn will add the new product and notify you of paying the difference amount (if any) between the damaged product and the replacement product via the payment link sent to your mobile phone.
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